Communication is all there for tenants to use without emailing and texting for verification. A simple tool with reminders and alerts is the main function a platform can use easily. As for maintenance requests, rent due, and other services, communication is still involved in the process. One phase is storage of communication between the landlord or property manager with tenants for the latter's reference.
The need to know and the need to know how to use it to establish a communication stage by tenants is a patience-driven task.